"Your signature for authentication is invalid" Error when viewing a VoiceThread

Problem: Users receive the below error when selecting a voicethread.

"VoiceThread believes there is an error:
Your signature for authentication is invalid. Please try again, or contact VoiceThread support.

Solution:

This error is generated when there is a ENTER or RETURN character in the description field of the VoiceThread.

1. Edit the VoiceThread link in Blackboard
2. Remove all text from the Description field


EF 10/5/16