Error Message Auth043

Problem: Error message Auth043 [Error code is in lower right corner of screen]

Solution: This error is caused when the VoiceThread link in Blackboard is clicked and on the page that displays next, the Launch button is clicked. The problem is avoided by NOT CLICKING the launch button. Wait patiently until the software automatically advances to the next screen, which is the VT.

This is a known issue in the LTI. Clicking the Launch button reauthenticates [the first authentification is logging into BB], resulting in a double authentication > error message.

Creation date: 7/17/2017 3:54 PM      Updated: 7/17/2017 3:54 PM